Shipping policy

Last Updated: August 12, 2025 @ 8:19am EST

Thank you for shopping at Dank Acres (dankacres.com). This Shipping Policy outlines our procedures and terms for shipping your orders. By placing an order with Dank Acres, you agree to the terms set forth in this policy.

1. Free Shipping

DankAcres.com offers free shipping on all domestic orders over $75. Orders are processed and shipped within 24 to 48 hours of being received Monday to Friday through USPS and UPS.

Standard shipping transit times are 2 to 6 business days.* Please note we cannot guarantee that USPS or UPS will deliver your package in their advertised time-frame, although we do everything possible to make sure you get your order in the advertised time frame.                                           

2. Shipping Process

  • Order Processing: Orders are typically processed within 1 business day from the date of purchase, excluding weekends and holidays.

  • Carrier Handover: Once the order is dispatched, you will receive a tracking number via email. This marks the point at which Dank Acres transfers custody of the package to the mail carrier. *Please note if you didn’t get a confirmation email after placing your order, please check your junk email folder. If you still don’t see the Dank Acres order confirmation email, please contact us and we’ll resend it to you.

  • No Liability Post-Handover: Dank Acres is not liable for any issues that occur after the package is in the possession of the mail carrier, including but not limited to loss, theft, damage, or delays caused by the carrier, weather, or other unforeseen circumstances.

3. Order Confirmation & Shipping Tracking Numbers

After your order is placed an order confirmation receipt is emailed to you. Once your order is shipped a tracking number is emailed to you within 24 hours Monday - Friday.

4. Discrete Shipping Process

We take great care in prepping, packing and shipping every individual order. Everything is packaged, and vacuum sealed when required. We ship orders in a discrete ordinary box with no odors or Dank Acres labels anywhere on the box.

5. Products Process

All the products on DankAcres.com are in stock and kept in a climate controlled environment. We don’t drop ship anything. All products are shipped by Dank Acres, ensuring speedy delivery and quality every time.

6. Shipping Responsibility

Once your order is handed over to the mail carrier, Dank Acres is not responsible for any loss, damage, delay, or misdelivery of the package. All liability transfers to the mail carrier upon their receipt of the shipment. We strongly recommend that customers track their packages and contact the mail carrier directly for any issues related to delivery.

7. Shipping Issues

  • Lost or Delayed Packages: Customers must contact the mail carrier directly to file claims or inquiries regarding lost, delayed, or undelivered packages.

  • Damaged Items: Any claims for damaged items must be directed to the mail carrier. Dank Acres does not accept responsibility for damage that occurs during transit.

  • Incorrect Addresses: Customers are responsible for providing accurate shipping information. Dank Acres is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping addresses provided at the time of purchase.

8. Non-Delivery and Returns

  • Non-Delivery: If a package is not delivered due to carrier error or other issues, customers must resolve the matter directly with the mail carrier. Dank Acres will not issue refunds or replacements for non-delivered packages once they are in the carrier’s possession. Dank Acres will only issue a replacement if the customer also purchases Route shipping protection and successfully files a claim with Route.

  • No Returns for Carrier Issues: Dank Acres does not accept returns or issue refunds for issues arising after the package has been handed over to the mail carrier.

9. Shipping Methods and Costs

  • Shipping methods and costs are determined at checkout based on the customer’s location and selected options. All shipping fees are non-refundable once the order is dispatched.

  • Dank Acres may use various mail carriers (e.g., USPS, FedEx, UPS) at our discretion to fulfill orders.

10. International Shipping

For international orders, customers are responsible for any customs fees, duties, or taxes imposed by their country. Dank Acres is not responsible for delays or issues caused by customs processes or international mail carriers.

11. Policy Enforcement

This Shipping Policy is strictly enforced. By placing an order with Dank Acres, you acknowledge and agree that Dank Acres’s responsibility for your order ends once it is handed over to the mail carrier. No exceptions will be made to this policy.

If you have any questions about this Shipping Policy, please contact us at support@dankacres.com before placing your order.